---
title: FAQs | Help Center
description: Frequently asked questions by our user community.
---

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1. [Help Center](https://support.systemsurveyor.com/knowledge)
2. [FAQs](https://support.systemsurveyor.com/knowledge/faqs)

# FAQs

 Frequently asked questions by our user community.

- [Recommended Survey Dimensions](https://support.systemsurveyor.com/knowledge/r)
- [How can I prevent tokens from expiring?](https://support.systemsurveyor.com/knowledge/how-can-i-prevent-tokens-from-expiring)
- [Phone App FAQs](https://support.systemsurveyor.com/knowledge/phone-app-faqs)
- [Frequently Asked Questions](https://support.systemsurveyor.com/knowledge/frequently-asked-questions)
- [Hosting facility](https://support.systemsurveyor.com/knowledge/what-is-the-hosting-facility-and-who-owns-the-data)
- [Short cut keys](https://support.systemsurveyor.com/knowledge/short-cut-keys-1)
- [Create Personalized Icons](https://support.systemsurveyor.com/knowledge/can-i-create-my-own-icons)
- [Verification Link](https://support.systemsurveyor.com/knowledge/i-didnt-get-my-verification-link)
- [Error Message "An error occurred, please try again."](https://support.systemsurveyor.com/knowledge/why-cant-i-create-a-new-site-or-survey)

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- [The Basics](https://support.systemsurveyor.com/knowledge/the-basics#main-content)

    - [Overview](https://support.systemsurveyor.com/knowledge/the-basics#overview)
    - [Settings](https://support.systemsurveyor.com/knowledge/the-basics#settings)
    - [Users](https://support.systemsurveyor.com/knowledge/the-basics#users)
    - [Site List](https://support.systemsurveyor.com/knowledge/the-basics#site-list)
    - [Site Dashboard](https://support.systemsurveyor.com/knowledge/the-basics#site-dashboard)
    - [Pro-Tips](https://support.systemsurveyor.com/knowledge/the-basics#pro-tips)
- [Mobile Apps](https://support.systemsurveyor.com/knowledge/mobile-apps#main-content)

    - [Mobile Apps Overview](https://support.systemsurveyor.com/knowledge/mobile-apps#mobile-apps-overview)
    - [Mobile Apps Specifications](https://support.systemsurveyor.com/knowledge/mobile-apps#mobile-apps-specifications)
    - [Mobile Apps Editing](https://support.systemsurveyor.com/knowledge/mobile-apps#mobile-apps-editing)
    - [Mobile Apps Features](https://support.systemsurveyor.com/knowledge/mobile-apps#mobile-apps-features)
    - [Mobile Apps Settings](https://support.systemsurveyor.com/knowledge/mobile-apps#mobile-apps-settings)
    - [Mobile Apps Support](https://support.systemsurveyor.com/knowledge/mobile-apps#mobile-apps-support)
- [Web](https://support.systemsurveyor.com/knowledge/web#main-content)

    - [Elements](https://support.systemsurveyor.com/knowledge/web#elements)
    - [Editing Surveys \[Web\]](https://support.systemsurveyor.com/knowledge/web#editing-surveys-web)
    - [Survey Features](https://support.systemsurveyor.com/knowledge/web#survey-features)
- [Reporting](https://support.systemsurveyor.com/knowledge/reporting#main-content)

    - [Report Types](https://support.systemsurveyor.com/knowledge/reporting#report-types)
    - [Report Options](https://support.systemsurveyor.com/knowledge/reporting#report-options)
- [Collaborating](https://support.systemsurveyor.com/knowledge/collaborating#main-content)

    - [Team Management](https://support.systemsurveyor.com/knowledge/collaborating#team-management)
    - [Sharing Surveys](https://support.systemsurveyor.com/knowledge/collaborating#sharing-surveys)
- [Element Profiles](https://support.systemsurveyor.com/knowledge/element-profiles#main-content)

    - [Element Profiles](https://support.systemsurveyor.com/knowledge/element-profiles#element-profiles)
    - [Accessories](https://support.systemsurveyor.com/knowledge/element-profiles#accessories)
- [Billing](https://support.systemsurveyor.com/knowledge/billing#main-content)

    - [Plans & Renewals](https://support.systemsurveyor.com/knowledge/billing#plans-renewals)
    - [Cancellations](https://support.systemsurveyor.com/knowledge/billing#cancellations)
- [Training Opportunities](https://support.systemsurveyor.com/knowledge/training-opportunities#main-content)

    - [Weekly Office Hours](https://support.systemsurveyor.com/knowledge/training-opportunities#weekly-office-hours)
    - [Live Webinar](https://support.systemsurveyor.com/knowledge/training-opportunities#live-webinar)
    - [On Demand Webinar](https://support.systemsurveyor.com/knowledge/training-opportunities#on-demand-webinar)
- [Integrations](https://support.systemsurveyor.com/knowledge/integrations#main-content)

    - [Integration Marketplace](https://support.systemsurveyor.com/knowledge/integrations#integration-marketplace)
    - [Custom API Integration](https://support.systemsurveyor.com/knowledge/integrations#custom-api-integration)
- [Short Training Videos](https://support.systemsurveyor.com/knowledge/short-training-videos)
- [FAQs](https://support.systemsurveyor.com/knowledge/faqs)

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