--- title: Sync Pending/Failure [Mobile Apps] description: Quick troubleshooting steps for sync issues on the System Surveyor tablet app. --- [Skip to content](https://support.systemsurveyor.com/knowledge/sync-pending/failure-tablet-app#main-content) English Show submenu for translations [Customer portal](https://support.systemsurveyor.com/support-portal?hsLang=en) [![System-Surveyor-Logo-Horizontal-RGB-2](https://support.systemsurveyor.com/hs-fs/hubfs/System-Surveyor-Logo-Horizontal-RGB-2.png?width=400&height=59&name=System-Surveyor-Logo-Horizontal-RGB-2.png)](https://systemsurveyor.com/) Open main navigation Close main navigation - English Show submenu for translations - [Customer portal](https://support.systemsurveyor.com/support-portal) How can we help you? - There are no suggestions because the search field is empty. 1. [Help Center](https://support.systemsurveyor.com/knowledge?hsLang=en) 2. [Mobile Apps](https://support.systemsurveyor.com/knowledge/mobile-apps?hsLang=en) 3. [Mobile Apps Support](https://support.systemsurveyor.com/knowledge/mobile-apps?hsLang=en#mobile-apps-support) # Sync Pending/Failure \[Mobile Apps\] ## Quick troubleshooting steps for sync issues on the System Surveyor tablet app. **Note:** If you are not on the latest version of the app please **[update to the latest version](https://support.systemsurveyor.com/knowledge/how-do-i-check-which-version-20?hsLang=en)** from the app store before following the steps below.  The first step is to check the sync queue to investigate if the sync issue is with a Site or a Survey.  **To check the Sync Queue:**  - Tap the clock icon to the right of the Sync button on the Site List screen - A box will open with the sync queue status  - If any errors are present, they will appear under the "Errored" tap ![](https://support.systemsurveyor.com/hs-fs/hubfs/Picsew_20260911122723-jpeg.jpeg?width=496&height=360&name=Picsew_20260911122723-jpeg.jpeg)     ![](https://support.systemsurveyor.com/hs-fs/hubfs/Picsew_20260911122813-jpeg.jpeg?width=181&height=360&name=Picsew_20260911122813-jpeg.jpeg) **Site Sync**: If there is a Site or Sites that say failed to upload:  - Go to the Site listed in the Sync Queue - **[Edit the Site name](https://support.systemsurveyor.com/knowledge/change-survey-name-tablet-app?hsLang=en) ** - Log out of the app and then back in  **Note:** If the site was created on the app and has not synced successfully, no survey in that site will be able to sync.   **Survey Sync**  - Go to the Survey  - **[Duplicate the Survey](https://support.systemsurveyor.com/knowledge/survey-thumbnail-options-mobile-apps#duplicate)**  - Make a small adjustment while editing Survey and save.  - If duplicate has all the required elements and photos, delete the original survey  - Log out of the app and then back in   - Attempt to sync the duplicate - [The Basics](https://support.systemsurveyor.com/knowledge/the-basics?hsLang=en#main-content) - [Overview](https://support.systemsurveyor.com/knowledge/the-basics?hsLang=en#overview) - [Settings](https://support.systemsurveyor.com/knowledge/the-basics?hsLang=en#settings) - [Users](https://support.systemsurveyor.com/knowledge/the-basics?hsLang=en#users) - 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